Case Manager

Job Description

JOB SUMMARY: BOI Inc. is a social service agency that provides a variety of programs for both individuals and families. The Case Manager is an integral member of BOI Inc.’s ReGroup Staff, which focuses on the ultimate independence and stability of our families that we service. The position contributes to BOI’s mission and ability to improve the well-being of individual’s in Washington, DC.


The Case Manager is responsible for providing person-centered case management services for participants who are housed in apartments of the ReGroup Program. The primary goal is to assist families in addressing the barriers to maintaining permanent housing using a strengths-based approach. Functions performed include individual goal planning, connection to community resources, home visits, and rental payment monitoring. Residential Services Case Manager will also provide support to our Mother’s house at least 1 hour per week for those preparing to transition over to the apartments.

Essential Duties and Responsibilities:

  • Provide comprehensive, participant centered case management to participants receiving supportive services.
  • Complete monthly home inspections to assigned participants residing in on site.
  • Develop, implement, and review individualized case plans with each participant to accomplish goals such as physical health, money management, development of social/community supports, daily living activities, etc., on a monthly basis.
  • Provide supportive services to maximize independence and wellbeing of each participant.
  • Actively engage with participants by establishing trusting relationships, and assess for safety/well-being, and activate emergency services as needed.
  • Oversee medication management for assigned participants, as needed.
  • Complete all data collection, and accurate case notes for all services rendered.
  • Provide person centered supportive services through the Mother’s House, as needed.
  • Participate in the planning and development of new projects as they relate to participant services.
  • Assess safety/well-being of participants and activate emergency services and other necessary supports as needed.
  • Actively participate in case meetings, staff meetings, and supervisions.
  • Actively participate in trainings and other events offered by BOI Inc.
  • Assists with volunteers as necessary.
  • Perform other duties as assigned.

Working Conditions

Office/desk settings, traveling to meet with participants at the Mother’s House.

Physical and Environmental Requirements

Split time between an office setting and traveling to Mother’s House via car. Employee must be able to sit for extended periods of time with repetitive motion and positions. Employee must be able to operate a motorized vehicle. Some lifting may be required (up to 20-25lbs).

Background checks:

The selected candidate will be required to pass a criminal history background check and/or fingerprinting including FBI and CPR.


Required Experience:


  • High School Diploma or GED and 3 or more years of direct service experience with individuals experiencing homeless, mentally ill or substance abuse preferred OR
  • Bachelor’s degree in psychology, sociology, social work, human services, or other related field and 2+ years experience preferred OR
  • Masters Degree in psychology, sociology, social work, human services, or other related field and 1 year experience with families.


  • Ability and willingness to work in a diverse and challenging environment.
  • Ability and willingness to work as a team player.
  • Flexible and passionate about providing a broad spectrum of services to vulnerable populations.
  • Strong written and verbal skills.
  • Proficient in Microsoft Word, Excel, and other Office Software.
  • Experience with ZOHO, a plus.
  • Valid driver’s license and a motor vehicle.
  • Strong commitment to mission

Specific Requirements:

Must have his/her own transportation to carry out job duties and responsibilities. The vehicle must meet legal requirements (insured, registered, etc.) and the employee must have a valid driver's


Better Off Independent, Inc. 

Washington, DC

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